Frequently Asked Questions (FAQ)

How do I add/change my profile photo?

Profile Photo

To personalize and enhance your profile, you can upload a photo to appear along with your profile information. To add or change your photo, you will find the option to Manage Profile Photos at the top of your page, right below your profile name and information.

What are Travel Journals and Travel Journal Entries? How do I create one?

Journal Entries

Travel Journals are like diaries detailing a summary of experiences from a trip. Your Journal is like a book where you record your experiences and trip photos, and the blog entries are like pages of this book. You may add any number of blog entries to every Journal, and add any number of photos to each entry. Your blog entries are sorted by date; this will allow readers to read about your trip - from when you start it until you end it.

To create a Travel Journal, just click on +Create a New Journal. This button can be found on your Passport Page, under your Profile and Journals tabs. If you already have journals, you can find this button after the list of all your journals.

Travel Journal Entries are like journal sections or installments describing a certain leg of a trip. These are like pages of your Travel Journal. To create a travel journal entry, you first need to add a Travel Journal (see What are Travel Journals? in the previous section). After adding a Travel Journal book, you will get a page that lets you add your first entry. To add your succeeding entries, you will find the button to Add an Entry right above the list of your entries for that journal. If you are viewing a journal entry, you can Add a Journal Entry to the journal you are viewing by clicking on the button right above the list of your entries.

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How do I add pictures or videos to my journals?

Add Video

After writing your journal entry and saving it, you will see your saved entry as it would appear on your GVI page. There is a link to Upload Photos right beside your entry title and details. You may add captions and rotate your photos after they have been uploaded. To add more photos, click Manage entry photos, which is right below your photos for that journal.

To add videos to your journal, you will find the link to Add a Video on the right side of your journal entry, after the Photos and Highlights. You may embed your Google Video or YouTube videos in your journal entries. These are the two video accounts we support at the moment and if you don't have a Google Video or YouTube account, you will need to create one separately.

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How do I share my journals with family and friends back home?

There are two ways to make sure your family and friends do not miss out on any of your posts:

  1. Send them E-postcards or
  2. Have them subscribe to your RSS feeds.

Sending Journals as E-postcards
It is easy and simple to send every new entry as a Postcard to your family and friends. When you finish your journal entry, you will find the link to Send as a Postcard on the right side of your journal page, right below the map. Creating your postcard is simple:

  • Add recipients
  • TIP: Adding the email addresses of your family and friends to your Address Book saves you from having to type each address every time you send a postcard. It's also a nifty way to make sure you don't miss to send your update to anyone!

  • Select your postcard photo
  • Write your postcard message
  • Click Send

The recipients will get your postcard via email. You may send postcards to anyone - your friends on GVI, your Address Book contacts or you can type the email addresses of the people you want to send it to. We will send the postcard individually to protect your recipient list. They do not need to have GVI accounts to get your postcards or view your journals and photos.

Also, anyone can leave shout-outs on your journals and let you know they are following your journey. (View the GVI Shout-Out Policy)

RSS Feeds

RSS Feeds
Your family and friends can subscribe to RSS feeds that will keep them posted with your new journal entries. The RSS icon to subscribe to your journals can be found at the top of your page, right along with your profile information.

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How do I make my journals appear on my Facebook page?

Sync with Facebook

On your My Passport page, go to the Journals tab; you will find the button Sync with Facebook. Clicking on this will take you to the MyTravelJournals application page on Facebook. You may be asked to log in to your Facebook account. You will need to add the application if you have not previously done so. Afterwards you will be able to sync your GVI account with your MyTravelJournals application on Facebook. The application shows your journals and links to these travel journals on GVI. You can add MyTravelJournals to your Wall, to your Boxes tab, or as another tab on your Profile page.

How do I bring my traveler profile to Facebook, MySpace, Orkut or hi5?

GVI has four applications that you can add to your profile on Facebook, MySpace, Orkut and hi5. We know most of your friends are on these social networks, but GVI has the cool tools that let you share your travel experiences best. By adding our applications on your Facebook, MySpace, Orkut or hi5 profile, you can keep journalling on GVI and be confident that your journals are instantly shared with your friends on these sites.

Open Social Applications

This application lets you share your most memorable travel experiences. Share the highlights of your travels and show your traveler personality by synchronizing the application with your Facebook, MySpace, Orkut or hi5 profile.

Mark the countries you've been to and show your travel map on your profile. If you have travel journals, this app will show how many journals, photos and tips you have for every country. Bring this map to Facebook, MySpace, Orkut or hi5 by adding the application and synchronizing it with your GVI account.

Connect with people traveling to the same places as you are. Share your travel plans and find out who could be traveling your way! Bring this app to Facebook, MySpace, Orkut or hi5 and synchronize to update on either site and have your changes show on both.

This application lets you bring your travel journals to Facebook, MySpace, Orkut or hi5. Share your travels with your friends - now they don't have to remember your traveler page to follow your journeys. Simply synchronize and refresh to keep the links current on your profile on these sites.

To synchronize, click on the icon Sync with Facebook. Clicking on this will take you to the application page on Facebook. You may be asked to log in to your Facebook account. You will need to add the applications if you have not previously done so. Afterwards you will be able to sync your GVI account with the applications on Facebook. You can add these applications to your Wall, to your Boxes tab, or as another tab on your Profile page.

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How do I send messages to other Travelers?

Send a message

To send a message to another traveler, simply go to their page, where you will find the link Send Message right below their profile information. You will be directed to a form that will let you compose and send your message. The messages you sent will be stored in your Outbox.

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What are SubGroups?

SubGroups are useful for creating smaller and thus more manageable groups. Each SubGroup functions as a complete independent group with it's own messaging functions, discussion boards, and management tools.

We recommend creating a unique SubGroup for every physical group of participants you manage. For instance, "Study in Barcelona - Spring 2010".

You can group your members into smaller, more manageable subgroups. Each subgroup can be its own community within your group, with their own private messaging and discussion boards.

Not sure you need subgroups? Consider the guide below:

  • Will you be sending out targeted and specific communication to batches of members at a time?
  • Will some of your members share a common experience and feel the need to connect exclusively with a group?

If you answered Yes to any of the questions above, you may need to create subgroups for more efficient management of your members. We recommend that you build these groups first before adding or inviting members.

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What are Tags?

Assigning Tags to your SubGroups will assist in two ways. First, is to organize the SubGroups into meaningful categories and second to create easy navigation for your users to find the groups on the web site.

Start by creating a Tag simply by typing a keyword in the Tag Manager. Tags should be logical single keywords that apply to your types of programs such as "Study", "Volunteer", "Spain", "Summer", "Peru". Notice that Tags are single words. Phrases like "Summer Study in Barcelona 2010" will be broken down into 5 separate tags "Summer", "Study", "in","Barcelona" and "2010". The word "in" however is not a useful tag and should be removed. Once tags have been created, you may then assign multiple tags to your SubGroups or batches of SubGroups all at once.

The list of all the tags on your web site is called the 'tag cloud'. A bigger font size indicates that more subgroups are tagged with that word. When a visitor clicks on a tag in the tag cloud the page will display all SubGroups that are tagged with the word selected. The tag cloud then narrows to show a list of all the secondary tags within the group of selected SubGroups. Clicking further on the tags that remain will further narrow down the search to the SubGroups that have both tags selected and so on.

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I can't see the photo upload tool.


The photo uploader may take a few moments to load. A prompt will pop up. Depending on what computer you are on, you may see the buttons Trust, Run or OK, please click on it to enable the uploader to work. This popup may no longer appear unless you quit and restart your browser.

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I can't select my photos on the upload tool.

export from iPhoto

Your photos may be too large. We currently have a 2MB/photo limit. To reduce the size of your photos, you can export them from your photo managing application and set new dimensions during the export process in order to reduce the file size.

To export from iPhoto or Aperture, please follow these steps:
  • On your iPhoto or Aperture gallery, select all the photos that you want to upload by holding down Ctrl or Apple ⌘ while clicking on each photo.

  • When you have selected all the photos that you want to upload, go to File » Export.

  • On the pop-up:
    1. Click on the File Export tab
    2. Under Kind, select JPEG
    3. Under JPEG Quality, select High
    4. Under Size. select, Large
    5. Click Export.
  • You will be asked to select the location that you want to save the photo to. After selecting a folder, click OK.
  • Go back to your GVI page and open the photo uploader again. Select the folder that you saved your exported images to and select the images you want to upload.


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I am unable to find my iPhoto or Aperture images.

drag images from iPhoto

Just drag and drop!

  • Simply drag your photos from your photo managing application and drop them onto the lower right box of the uploader - we strongly recommend this for iPhoto and Aperture users.
  • You can also drag your photos from your Windows Explorer or Finder window.
  • If you are unable to drop a photo, please check if the photo is within the 2 MB limit per image.

Add photos to your album.

  • On the right, select your Pictures or Photos folder, or the folder that contains the photos that you want to upload.
  • On the photo preview, click on the green plus or drag the image to the lower right box to select it.
  • If you are unable to drop a photo, or you do not see the green plus icon, please check if the photo is within the 2 MB limit per image.
  • After selecting photos, click on the green arrow button to start uploading.


Need more help? Email us

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I am unable to see the tool or my photo previews.

Java installation complete

You will need Java™ for the uploader to work. You can get a quick and free Java download here. If you are on Windows and you see a Java™ icon on the lower right corner of your screen, simply click it and it will guide you through the installation in a few clicks.

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